Our Services

Standard shipping orders are fulfilled through third-party carriers, including USPS and UPS

Shipping Options

• Standard Ground Shipping: Estimated delivery 3–7 business days after processing
• USPS Priority Shipping: Estimated delivery 2–3 business days after processing
• UPS 2nd Day Air

Processing & Delivery

• Orders are typically processed within 1 business day of payment.
• We make every effort to ship orders the following business day after processing.
• Delivery timelines are estimates only and are not guaranteed.
• Lifted Remedies is not responsible for delays caused by shipping carriers.
• ID verification and/or signature confirmation WILL be required upon delivery.

Local Delivery is fulfilled directly by the Lifted Remedies team and is available 7 days a week, between 12:00 PM and 9:00 PM EST.

Delivery Timing

• Orders placed and paid before 5:00 PM are prioritized for same-day delivery when possible. While same-day delivery is not guaranteed, we make every reasonable effort to fulfill these orders as quickly as possible.
• Orders placed and paid after 5:00 PM are typically delivered the following day.
• Customers may request a specific future delivery date at checkout.

While same-day delivery is a priority, limited staffing or unforeseen circumstances may require delivery to occur the next day.

Delivery Assurances

• If a local delivery order is not completed by the day following payment, the local delivery fee will be refunded, and the order will still be delivered at the earliest available opportunity.
• Orders scheduled for a future delivery date are fulfilled on the requested date under normal operating conditions. If we are unable to complete delivery on the scheduled date due to unforeseen circumstances, the local delivery fee will be refunded.

Service Areas

North Carolina

• 28277
• 28134
• 28226
• 28210
• 28270

South Carolina

• 29707
• 29715

Delivery Method

• For meet-at-door deliveries. ID will need to be shown at the time of delivery in order to verify age of the recipient.
• Delivery drop offs MUST take place at a residential or business at the front door/entrance. For the safety of our drivers, they cannot make deliveries at any back-entrances or inside residences. Please make sure your front entrance is well lit before our driver arrives.
• Our drivers reserve the right the cancel delivery at any time for any reason.

Optional shipping insurance is available for standard shipping orders at a flat rate of 10% of the order total.

Coverage Includes

• Damage during transit
• Lost packages
• Packages seized by a carrier or regulatory agency

Claims

Additional Terms

• Claims must be submitted within 30 days of payment.
• Damage claims require photo or video documentation.
• Once damage is confirmed and deemed not the fault of the recipient:
  • A return label will be provided
  • A replacement will be issued after confirmation that the damaged item is in transit back to us

If a package is deemed lost or seized, we will work with the carrier and customer to resolve the issue. If insurance was purchased and the package is confirmed lost, a replacement order will be issued.

• Shipping insurance is not available for local delivery.
• We reserve the right to cancel or void shipping insurance at any time. If canceled, the insurance fee will be refunded.